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Language and Power is widely recognised both as a classic and an essential introductory textbook to the field of Critical Discourse Analysis. It focusses on how language functions in maintaining and changing power relations in modern society, the ways of analysing language which can reveal these processes and how people can become more conscious of them, as well as, more able to resist and change them.

In this twenty-fifth anniversary edition, Norman Fairclough includes a substantial new introduction and brings the discussion up-to-date. He shows both the importance of the book in the development of critical discourse analysis over the past three decades and how language and power relations have changed due to major socio-economic changes.

It remains vital reading for all students of discourse analysis, critical discourse analysis and other related courses.

• Sales Rank: #171514 in Books
• Published on: 2014-08-27
• Released on: 2014-09-04
• Original language: English
• Number of items: 1
• Dimensions: 9.21" h x .62" w x 6.14" l, .0 pounds
• Binding: Paperback
• 274 pages

Review
"This 3rd edition of Fairclough's classic text is an affirmation of its continued relevance as an accessible and inspiring introduction to the field of Critical Discourse Analysis." - David Robinson, Journal of Language and Politics 15:1

About the Author
Norman Fairclough is the author of "Language and Power" (Longman, 1989). His main areas of interest are critical approaches to language and discourse analysis.

Most helpful customer reviews

0 of 8 people found the following review helpful.
Five Stars
By Tucson resident
A very interesting book.

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[E262.Ebook] Ebook Prohibition Gangsters: The Rise and Fall of a Bad Generation, by Marc Mappen

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Master story teller Marc Mappen applies a generational perspective to the gangsters of the Prohibition era—men born in the quarter century span from 1880 to 1905—who came to power with the Eighteenth Amendment.

On January 16, 1920, the Eighteenth Amendment to the Constitution went into effect in the United States, “outlawing the manufacture, sale, or transportation of intoxicating liquors.” A group of young criminals from immigrant backgrounds in cities around the nation stepped forward to disobey the law of the land in order to provide alcohol to thirsty Americans.

Today the names of these young men—Al Capone, Lucky Luciano, Dutch Schultz, Legs Diamond, Nucky Johnson—are more familiar than ever, thanks in part to such cable programs as Boardwalk Empire. Here, Mappen strips way the many myths and legends from television and movies to describe the lives these gangsters lived and the battles they fought. Placing their criminal activities within the context of the issues facing the nation, from the Great Depression, government crackdowns, and politics to sexual morality, immigration, and ethnicity, he also recounts what befell this villainous group as the decades unwound.

Making use of FBI and other government files, trial transcripts, and the latest scholarship, the book provides a lively narrative of shootouts, car chases, courtroom clashes, wire tapping, and rub-outs in the roaring 1920s, the Depression of the 1930s, and beyond. Mappen asserts that Prohibition changed organized crime in America. Although their activities were mercenary and violent, and they often sought to kill one another, the Prohibition generation built partnerships, assigned territories, and negotiated treaties, however short lived. They were able to transform the loosely associated gangs of the pre-Prohibition era into sophisticated, complex syndicates. In doing so, they inspired an enduring icon—the gangster—in American popular culture and demonstrated the nation’s ideals of innovation and initiative.

View a three minute video of Marc Mappen speaking about Prohibition Gangsters.

• Sales Rank: #740739 in Books
• Brand: Mappen, Marc
• Published on: 2013-06-06
• Released on: 2013-05-09
• Original language: English
• Number of items: 1
• Dimensions: 9.04" h x .82" w x 6.41" l, 1.16 pounds
• Binding: Hardcover
• 256 pages

Review
"Marc Mappen proves an adept storyteller as he takes readers beyond 'Boardwalk Empire.' Mappen spins some good yarns about the gangsters, dominated by New Yorkers, whose rise was triggered by the 18th Amendment, which took effect in 1920, and who proved that, at times, crime not only pays, but pays very well."

(Sam Roberts New York Times 2013-08-09)

"Prohibition created an enormous economic opportunity for a generation of young criminals. As chronicled by Marc Mappen, the true, violent, and extravagant lives of these men make dramatizations like Boardwalk Empire look tame by comparison. A must -read for anyone interested in the origins of organized crime in America." (Nicholas Gage author of The Mafia is Not an Equal Opportunity Employer 2012-10-22)

"Kudos to Marc Mappen for producing so riveting a study about a generation of gangland mobsters who used National Prohibition to grab lots of money and petty power for themselves. A big winner of a book about a bunch of lousy looting losers. . . . Fascinating reading.  Highly recommended!" (James Kirby Martin co-author of Drinking in America: A History, 1620-1980 2012-09-03)

"A well researched, historical overview of the major Prohibition era gangsters. These men became the founding fathers of modern organized crime." (Paul R. Kavieff author of Detroit's Infamous Purple Gang 2012-10-11)

"A book about the Prohibition gangsters should be a fascinating and exciting read. Mappen does not disappoint. His fast-moving but
authoritative narrative takes readers through the Prohibition years and beyond as he traces the careers of such underworld luminaries as John Torrio, Al Capone, Lucky Luciano, Meyer Lansky, Legs Diamond, and Dutch Schultz. Mappen’s book is a splendid introduction to the story of a generation of criminals who captured the American imagination."
(Journal of American Culture 2014-06-01)

"Marc Mappen far outstrips his fellow crime writers [when] describing mob activity in smaller U.S. cities. Chicago and New York have been examined enough, so Mappen turns his eye on the Purple Gang of Detroit, the Pendergast machine in Kansas City, and the bootleg wars of Cleveland." (Philadelphia Review of Books)

About the Author

MARC MAPPEN, PhD, teaches at Rutgers University. He is the coeditor of the award-winning Encyclopedia of New Jersey and author of Jerseyana: The Underside of New Jersey History (both Rutgers University Press). He has written articles for the New York Times, the Los Angeles Times, Rutgers Magazine, and other publications and has appeared on the History Channel and National Public Radio.

Most helpful customer reviews

3 of 3 people found the following review helpful.
This Little Gem Should Be In Your True Crime Library
By Bill Emblom
I was initially skeptical about covering this subject in only 222 pages of text but author Marc Mappen has done a commendable job in including the thugs of Chicago and New York during the years when alcohol was banned in America with the passage of the 18th amendment. The subtitle of the book is "The Rise and Fall of A Bad Generation" and as Al Capone said, "The federal government put me in business." Trying to legislate morality was doomed to fail in America while gangsters recognized their ability to provide a product (alcohol) that Americans were bent on consuming regardless of the law.

Whatever gangster you can think of during this time period is included in this book be it Al Capone, Lucky Luciano, Lepke Buchalter, Meyer Lansky, "The Mad Hatter" Albert Anastasia, or "the Beer Baron of the Bronx" himself, Dutch Schultz. These and numerous others are all included for your reading "pleasure."

One section of the book includes the list of thugs that met their demise in a violent manner and another section for those who passed from the scene peacefully.

Following the text of the book the author includes a "Cast of Characters" which includes the thugs in the book with a brief description of each. The book concludes with a list of notes for each chapter, a bibliography, and an index which makes the book 266 pages in length. I did find one minor error on page 96 where it is mentioned the job of commissioner of baseball was created in 1922. The correct year should be 1920.

I wouldn't want to be a gangster but I find them fascinating to read about. If you enjoy this aspect of American history you are sure to enjoy this book.

2 of 2 people found the following review helpful.
Evil But Never Boring
By Ed Hartman
Why are these degenerates so intriguing? Why is Marc Mappen's book so enjoyable? I have no idea, but they are and it is. Here you will meet not only the celebrated Al Capone and Meyer Lansky, but also Abbadabba Berman and Blue Jaw Magoon. For better or worse, we shall not look upon their like again. Today's merchants of terror are just not colorful.

Mappen, a first-rate scholar, has tunneled through mountains of primary documents and has scoured the secondary sources with a critical eye. Many of the book's stories are contested - the gangsters did a poor job of documenting their activities - but Mappen weighs the available evidence well. For example, there is some mystery about how it came to pass that Abe "Kid Twist" Reles, waiting to testify against Lepke Buchalter and others, plunged to his death through a sixth-floor window while in the protective custody of the NYPD. The canary who could sing but couldn't fly was probably murdered, says Mappen judiciously. His readers learn that the gangsters weren't the only bad guys.

Make no mistake: this is serious history. Mappen takes account of some critical social forces: prohibition, of course, but also immigration, the Great Depression, the explosion of the entertainment industry, the waxing and waning of official corruption, and so on. How about the influence of ethnicity? Well, the crooks were a more diverse group than you might think: lots of Italians, to be sure, but also Irish and a good many Jews.

If you've always considered history boring, this is the book for you. If you love history, this is the book for you.

4 of 5 people found the following review helpful.
Prohibition Gangsters and How They Grew On Us
By V. DRACHWEIDMANN
Al Capone single handily controlled Chicago. Arnold Rothstein knew how to cull an industry from prohibition booze. A slew of low level con men, honed from immigrant neighborhoods, hung on for dear life to a cartel that brought them lots more money than working in a barber shop or lifting boxes in a corner grocery. Historian and scholar Marc Mappen fleshes out the rise of the Irish, Jewish, and Italian boys who built organized crime during the roaring 1920s that outlawed alcohol, only to line the pockets of men who took advantage of America's thirst for booze. Broadway shows, Hollywood movies, and popular literature were all smitten with the style and the gall of the brazen men who lifted machine guns as easily as honest men drove plows or hammered with nails. Mappen gets inside the organizations, conferences and day to day dealings of a generation of mobsters. He does it by scholarship, primary sources and a historian's fine eye for digging through the fiction to the fact. This is a roller coaster ride through not only the big cities of Chicago and New York, but we also visit Cleveland, Detroit and Atlantic City to see the rise of gangs that not only pushed alcohol, prostitution, but also a lethal dose of extortion. Whether you enjoyed a fascination with The Godfather or The Sopranos, or simply enjoy history this book will unearth a rich vein of Americana for you.

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NFL Quarterback Coach has written his 420 page book on the development of the quarterback position. The book is written for high school and above quarterbacks and coaches. Coach Shea has developed quarterbacks like Sam Bradford, Matt Stafford, Josh Freeman, Blaine Gabbert, and Trent Green. This book will read like a conversation between the quarterback and his coach. It is designed to teach the athlete all the components of playing the quarterback position with success. However, this book is more than an instructional book for quarterbacks only. It is written to energize coaches, parents, and football fans to embrace the art and magic of playing quarterback. Coach Shea writes, "My love for football and the quarterback position has transcended five decades. This passion is the driving force behind "Eyes Up." I discovered what I treasure and I have found a way to share it with you. Quarterback is the most unique position in all of football. It is played with athletic arrogance and quick decision-making. Quarterback performance plays a major influence on the outcome of a game. No other position demands such a burden of accountability, mental toughness, or the ability to pass the ball with superior accuracy."

• Sales Rank: #902674 in Books
• Brand: Brand: Red Horseshoe Books
• Published on: 2011
• Format: Color
• Binding: Leather Bound
• 420 pages

Features

• COACHING THE MEN WITH THE NERVE TO PLAY THE MOST CHALLENGING POSITION IN FOOTBALL
• Chapters on Quarterback IQ, Quarterback Profile, Play the Game with Your Eyes, Out in Front
• Chapters cont...Huddle to Snap, Passing Mechanics, Situation Football, Scoring Zone
• Chapters cont...Welcome to the NFL, Quarterback Skill Development, Role of the Parent, The Winning Edge
• Appendix: Training to Win QB Workout, Pro Passing Day: Josh Freeman & Blaine Gabbert, QB Game Test

Most helpful customer reviews

6 of 6 people found the following review helpful.
Best QB book...period
By Greg Martinette
I have a son that is a college freshman quarterback and I have researched about every book and training aid there is. This is the best....the key to this book is all the information that the qb doesn't get from most coaches and parents (if he would even listen.) Coach Shea uses examples of famous former students of his that will hit home with your QB. Much information about work ethic, mental toughness, personal skills, etc...traits that will last them their entire life. The book is expensive, hardcover with great pictures, but worth it. Less than a half hour qb lesson and a much greater value. The skills, traits, actions that Coach Shea talks about in Eye's Up could be the difference in your qb's career. I am finishing reading today and overnighting to my son. Wish I would have had this many years ago.

4 of 4 people found the following review helpful.
Bring the winning qualities to your favorite Quarterback.
By Barbara Lee
Terry has been training the leading Quarterbacks since 1968, and this book is full of his secrets, his strategy, his life's work. As the cover shows some of his latest successes, he trained Trent Green, Matthew Stafford, Josh Freeman, Sam Bradford, Blaine Gabbert, and so many more and led them on to the top. This books informs about leadership skills, the incredible traits of a great Quarterback and how to get there, communication on the field - even the subliminal kind - and the great value of enthusiasm. How many of these great qualities have been lost during these times? But Terry Shea brings them back and shows your Quarterback how to make them part of his game, and part of his life. There is even a summer workout program! This book should be on the desk of every Quarterback coach in the country, and maybe also on the desk of that Quarterback's dad!

2 of 2 people found the following review helpful.
Great read for QB coaches
By Jeff
This is a great book for anyone coaching QB's. From Pop Warner to the Pros, you can find information in this book that will make you a better coach. I loved this book and re-read it often.

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• Sales Rank: #2000574 in Books
• Brand: Tice, Carol
• Published on: 2013-07-09
• Original language: English
• Number of items: 1
• Dimensions: 8.25" h x 5.25" w x 5.25" l, .65 pounds
• Binding: Paperback
• 244 pages

Features

• Used Book in Good Condition

About the Author
Carol Tice has been a business journalist for more than fifteen years. Her work has appeared in Entrepreneur, the Seattle Times, the Puget Sound Business Journal, and many other print publications, and she is a regular blogger for Entrepreneur and Forbes. Tice is the winner of numerous Society of Professional Journalists (SPJ) awards and a Best in Business award from the Society of American Business Editors & Writers. She lives in Seattle, WA.

Most helpful customer reviews

3 of 3 people found the following review helpful.
Great guide, especially for brick-and-mortar businesses
By Williesha C. Lakin
If only I had gotten the print version of this book - I really could carry it in my pocket! But it is a massive 224-page guide.

Though suited more for larger brick-and-mortar businesses, as there are chapters on facilities, operations, hiring, financing, and purchasing, as a freelancer and virtual administrative consultant, the tips inside this handy little guide were very useful.

For e-lancers like myself, some of the most important information is in the first several chapters on marketing, sales and e-commerce. I will find that I will be referencing some of these sources for many months to come. The taxes chapter will also be handy.

The key quote that I took away was early in the book: "Every time you're about to spend money on your business, ask yourself if there is a way to avoid, reduce or postpone this cost. Develop this habit, and it will help you set on the road to business success."

This will probably be my mantra for quite some time as I am always low on cash and looking for ways to cut back on expenses. I was really surprised at how much information was new to me, as I considered to be pretty well read on inexpensive ways to save with business building.

What makes the book unique are the case studies Tice uses in her book. Many are local to her - Seattle, Washington - but there are other interesting examples as well. Many of these businesses I have never heard of and found myself wanting to Google them as soon as I encountered them.

Essentially, this is a compendium of all the basic information you will need to start a business with interesting examples to go along with them.

Disclosure: I was given this as a beta copy to review. I always make honest opinions regardless of my connection to the author.

3 of 3 people found the following review helpful.
Great business advice in easy-to-grasp language
By mary handel
From the first page of reading "Small Business Owner's Guide to Starting Your Own Business on a Shoestring," I could sense that it was going to be a smooth and pleasant read. Boy, was I right. As I continued on, not only did I sense in the detail of her advice Carol Tice's immense experience in building businesses, but her writing style, albeit on a technical and business topic is conversational and friendly. Every page is full of thorough explanations of the hows and how-to's of building a business the *smart* way.

Let's face it; most of us do not have tons of money to start a business. This book helps us confront that reality: What to watch out for; what not to do; and how not to do it. Additionally, the author lists and explains how to go about getting things done - economically and wisely - step by step.

The author gives many real scenario examples so I was able to see myself in the various points she brought out. As I am now at the stage in my life when I might just start a business in the near future, I found this book eye-opening and honest. The author is someone who has been there and done that, and guides her readers to build a business in the most practical and risk-free manner.

If you are looking for a comfortable read on an important topic that will enhance your financial know-how,this book is definitely for you. I'm already reading it for the second time so that I get the points I missed the first time.

3 of 3 people found the following review helpful.
What you need to know for your small business to succeed
By Diana Schneidman
Consistent with Tice's title, she contends that most businesses that close their doors do so because they run out of money. She covers every aspect of starting a business from the same perspective--how to do it as inexpensively as possible.

She succeeds in her goal but her book is more than a laundry list of cost-saving tips. It's not about recycling paper clips and using the backs of discarded reports as scrap paper.

It's more of a checklist of all the alternatives for such functions as market research, e-commerce, facilities, labor and financing because it is rather comprehensive, but it also expands upon each possibility to help you evaluate it in terms of your business.

The book is a great resource, explaining such important topics as how (or if) to conduct a SurveyMonkey survey, how to calculate key financial figures, and the benefits and shortcomings of various corporate legal structures. The book also includes case studies illustrating success stories.

As a self-employed person, I heartily recommend the volume.

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[S720.Ebook] Free Ebook Wi-Fi Hotspots: Setting Up Public Wireless Internet Access, by Eric Geier

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Wi-Fi Hotspots

Setting Up Public Wireless Internet Access

 

Installing and operating a Wi-Fi hotspot allows you to attract customers and differentiate your business. Deploying even a small wireless network has proven to be a difficult task for the average consumer, however. With this book as your guide, you can painlessly figure out the requirements for your Wi-Fi hotspot, how to properly set it up, how to operate it, and how to optimize it for the needs and security of your customers.

 

Wi-Fi Hotspots helps you throughout the entire process of setting up a hotspot to offer free or fee-based Internet access to the general public:

• Understand the benefits to your business of hosting a hotspot
• Decide what type of hotspot you should implement
• Examine what equipment is best suited for your hotspot
• Follow step-by-step procedures for setting up your hotspot
• Get the word out about your hotspot availability
• Ensure your hotspot is not used improperly
• Evaluate Wi-Fi security concerns
• Fix common problems hotspot users face
• Increase the coverage area of your Wi-Fi hotspot

 

Whether you are a small business owner looking to attract customers and distinguish your business or you are an IT professional at a larger organization looking to establish hotspot connectivity, this book provides you with everything you need to know in order to provide public wireless Internet access.

 

Eric Geier is a computing and wireless networking author and consultant. For several years, he’s be employed with Wireless-Nets, Ltd., a consulting firm focusing on the implementation of wireless mobile solutions and training.

Eric is a Certified Wireless Network Administrator (CWNA). He is an author and contributor of several books and eLearning (CBT) courses. He is a regular contributor at Wi-FiPlanet.com.

 

For more information about Eric Geier, visit his website at http://www.egeier.com

 

Companion CD-ROM

The companion CD-ROM contains two software utilities, ZoneCD and NetStumbler, to help you implement and manage your Wi-Fi hotspot.

 

This book is part of the Networking Technology Series from

Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

 

Category: Wireless Networking

Covers: Wi-Fi Hotspots

 

• Sales Rank: #2778408 in Books
• Brand: Brand: Cisco Press
• Published on: 2006-10-20
• Original language: English
• Number of items: 1
• Dimensions: 9.10" h x .70" w x 7.40" l, 1.08 pounds
• Binding: Paperback
• 264 pages

Features

• Used Book in Good Condition

From the Back Cover

Wi-Fi Hotspots

Setting Up Public Wireless Internet Access

 

Installing and operating a Wi-Fi hotspot allows you to attract customers and differentiate your business. Deploying even a small wireless network has proven to be a difficult task for the average consumer, however. With this book as your guide, you can painlessly figure out the requirements for your Wi-Fi hotspot, how to properly set it up, how to operate it, and how to optimize it for the needs and security of your customers.

 

Wi-Fi Hotspotshelps you throughout the entire process of setting up a hotspot to offer free or fee-based Internet access to the general public:

• Understand the benefits to your business of hosting a hotspot
• Decide what type of hotspot you should implement
• Examine what equipment is best suited for your hotspot
• Follow step-by-step procedures for setting up your hotspot
• Get the word out about your hotspot availability
• Ensure your hotspot is not used improperly
• Evaluate Wi-Fi security concerns
• Fix common problems hotspot users face
• Increase the coverage area of your Wi-Fi hotspot

 

Whether you are a small business owner looking to attract customers and distinguish your business or you are an IT professional at a larger organization looking to establish hotspot connectivity, this book provides you with everything you need to know in order to provide public wireless Internet access.

 

Eric Geier is a computing and wireless networking author and consultant. For several years, he's be employed with Wireless-Nets, Ltd., a consulting firm focusing on the implementation of wireless mobile solutions and training.

Eric is a Certified Wireless Network Administrator (CWNA). He is an author and contributor of several books and eLearning (CBT) courses. He is a regular contributor at Wi-FiPlanet.com.

 

For more information about Eric Geier, visit his website at http://www.egeier.com

 

Companion CD-ROM

The companion CD-ROM contains two software utilities, ZoneCD and NetStumbler, to help you implement and manage your Wi-Fi hotspot.

 

This book is part of the Networking Technology Series from

Cisco Press®, which offers networking professionals valuable information for constructing efficient networks, understanding new technologies, and building successful careers.

 

Category: Wireless Networking

Covers: Wi-Fi Hotspots

 

About the Author

Eric Geier

is a computing and wireless networking author and consultant. For several years, he has been employed with Wireless-Nets, Ltd., a consulting firm focusing on the implementation of wireless mobile solutions and training. Eric is a certified wireless network administrator (CWNA). He is an author of and contributor to several books and eLearning (CBT) courses. He is a regular contributor at Wi-FiPlanet.com.

For more information about Eric, visit his website at http://www.egeier.com.

 

 

Most helpful customer reviews

20 of 20 people found the following review helpful.
Excellent Overview
By Tom Carpenter
This book is perfectly focused on the intention of setting Public Wi-Fi Hotspots. By this I mean that the book doesn't load you down with all the technical details of how wireless networks work, but instead dives right into the business/organizational benefits of running such a network as a hotspot. There is a very brief chapter at the end that gives an overview of RF or wireless signals (literally 14 pages) and this is perfect. Great job staying on focus.

The book presents the implementation of Wi-Fi Hotspots from start-to-finish covering these topics:

-Why Implement a Hotspot

-Simple Quick-Install Hotspots

-Adcvanced Hotspot technologies

-Marketing your hotspot

-Avoiding freeloaders who consume your bandwidth

-Common problems and resolutions

-Hotspot safety and security

...among others. If you are considering implementing a hotspot for pay or for marketing purposes, this book is a great place to start. -Tom Carpenter, Author: Wireless# Certification Official Study Guide, CWNA Certification Official Study Guide 4th Edition, CWSP Certification Official Study Guide 2nd Edition

3 of 4 people found the following review helpful.
Well Presented
By Fonte Klærze
Have not settled down to read the contents, but have flipped through the pasges. Very well presented, with tons of graphics - drawings, images, pictures etc make it look like an easy to read and digest book. If the contents are anything like the presentation, it'll simply A1 material.

0 of 0 people found the following review helpful.
Why Wi-Fi and How Wi-Fi
By R. Pokkyarath
A few years back, we had a miniscule operation where we provided hosted billing software to small wireless ISP's and hotspot operators. That company gets mentioned in 2 or 3 places here, and that's why I bought this book. Thesedays I don't know who makes money off hotspots; the initial hoopla died out long ago and the market was littered with dead operations. The book does touch upon all the points you needed to know to set up a _small_ scale wifi service in hotels, cafes and so on; it's not suited for small ISPs and do not cover deployment and operational issues issues associated with a more demanding environment. There are two main sections (apart from the basic intro): one deals with setting up a hotspot, and the other deals with the post-deployment aspects; the latter part includes chapters such as, "Fending off freeloaders"! With a little patience you can get all this info straight from the net, but if you prefer the info in a packaged format, this book will be of use. The books comes with a CD; I never opened it, though.

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[D251.Ebook] Ebook Download Crucial Conversations: Tools for Talking When Stakes Are High, by Kerry Patterson, Joseph Grenny, Ron McMillan, Al Switzler

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This book gives people the tools to handle life's most difficult and important conversations.

• Sales Rank: #615557 in Books
• Published on: 2003-05-08
• Formats: Abridged, Audiobook
• Original language: English
• Number of items: 1
• Dimensions: 7.72" h x 1.18" w x 5.55" l, .48 pounds
• Binding: Audio CD

Features

• 4CD Audio Set

Most helpful customer reviews

7 of 7 people found the following review helpful.
Enormously Helpful in Relationships (Team and Families)
By Joshua Reich
Conversations move life forward. They can also stop things from moving forward. Relationships end on conversations and begin. Teams are formed and broken apart. Goals are made, expectations laid out, visions happen, all around conversations.

Feelings get hurt in conversations, lies are told, deception, betrayal, all of these can happen in conversations.

Enter the book Crucial Conversations Tools for Talking When Stakes Are High. I heard Joseph Grenny, one of the authors speak on this topic recently at the leadership summit and got a lot out of his session.

All of us know the feeling of this kind of conversation and we know that this is where life changes.

Here are 10 things I got from the book that I have found helpful in my life and leadership:

1. When we face crucial conversations, we can do one of three things: We can avoid them, We can face them and handle them poorly, or We can face them and handle them well. At the heart of almost all chronic problems in our organizations, our teams, and our relationships lie crucial conversations—ones that we’re either not holding or not holding well. Christians and church staffs are notorious for avoiding crucial conversations. This is why churches often split, people leave hurt and visions never move forward. Instead of doing the hard work in a conversation, they are avoided. When in reality, because of what is at stake (salvation) and because of the calling of Jesus, we should do a better job of having crucial conversations.
2. Individuals who are the most influential—who can get things done and at the same time build on relationships—are those who master their crucial conversations. We all know this to be true. If you aren't very good at dialogue, you sit back in wonder at those who are. They are able to gain more influence, get more done and people want to be on their team and a part of what they are doing. This is why raising the value of this skill and getting better at it matters so much. Things move forward or stop around conversations.
3. The mistake most of us make in our crucial conversations is we believe that we have to choose between telling the truth and keeping a friend. Grenny said this at the summit and it grabbed my attention. This is one of, if not the main reason, most conversations stop and things do not move forward. Fear. Fear of a relationship ending, something stopping, getting fired or hurting someone. Yet, if we don't tell the truth, we often can't be a friend.
4. People rarely become defensive simply because of what you’re saying. They only become defensive when they no longer feel safe. The problem is not the content of your message, but the condition of the conversation. If you are a boss and want honest feedback and conversation, people can't fear for their jobs or that you will yell at them. Recently, there has been a lot of writing online about pastors abusing people, creating a culture of fear, yelling at staff members, elders and volunteers and it blows my mind. If you are known for that as a pastor, you should be embarrassed.
5. Be careful not to apologize for your views. This can be easy to do and it often happens as a way to soften your opinion or the blow in a conversation, but you shouldn't apologize for what you think. It is what you think. It might be hard or unpopular to say, but don't shy away from it. You may be wise to change how you phrase it, but always be willing to share what you think in a conversation.
6. One of the ironies of dialogue is that, when talking with those holding opposing opinions, the more convinced and forceful you act, the more resistant others become. I done this very easily in the past. Yet, this practice keeps people from buying in and helping to make something happen. When we do this, we don't understand why people aren't on board. The reason is the harder we push our way, the harder they push their way.
7. Speaking in absolute and overstated terms does not increase your influence, it decreases it. The converse is also true—the more tentatively you speak, the more open people become to your opinions. The more harshly we speak or the more we give the impression that there is only one way, the less likely it becomes that people will speak up. Now, on issues like vision, it must be clear and have agreement. But, in conversations, if we give the impression that something has been decided or that we aren't open to suggestions, we will kill discussion.
8. When we feel the need to push our ideas on others, it’s generally because we believe we’re right and everyone else is wrong. This is another way the previous one. If you find yourself pushing your ideas, you aren't having a good dialogue and instead are simply giving out orders. That may be your leadership style, but it won't accomplish a healthy team environment and in the end, your church or business will never reach its full potential.
9. The more you care about an issue, the less likely you are to be on your best behavior. As a leader or a person in a relationship, you must learn this well. This was an eye opening insight for me. I get very passionate about things, as most people do, and when I do, I can shut down dialogue and end up hurting people. We do this, often unintentionally because we care about something, because we believe we are right and have the only way forward.
10. The fuzzier the expectations, the higher the likelihood of disappointment. When a crucial conversation ends, there must be clear expectations and guidance moving forward. It cannot be fuzzy or gray. Otherwise, a conversation has not ended, it is simply on pause.
All in all, this was an incredibly helpful book. Some of it covered things I already knew but showed some helpful insights. I've already seen a change in some of my conversations with leaders at my church and in my family through this book. Definitely one I'd recommend.

2 of 2 people found the following review helpful.
Which is fine, really
By N. H.
This is an abridged version of the book. I originally purchased this so I could participate in a work book club but learned only after receiving it that it wasn't the full volume. Which is fine, really, most of the main points are made. I didn't read the description carefully on this page which is my fault, but this CD works for when you need to drive and get through the book. Google 'crucial conversations notes' and you'll find a helpful PDF on the front page that serves as a good review of the material when you're trying to pair your listening of this CD with a live discussion. The quality of the CD is good, the actress speaking sounds like she has been trained in an HR department for many years on how to talk to angry people about difficult subjects, and there are only four CDs so the book goes by pretty quickly.

0 of 0 people found the following review helpful.
Not only did I understand my weaknesses better for engaging on the taboo topic of politics
By Parapluie
I purchased CRUCIAL CONVERSATIONS with the goal of mproving my conversational skills to carry on an ongoing exchange on political issues of crutial consequences to the future of our country with one friend of opposite political persuasion.. My goal was not to change her mind but to create respectful understanding of where we come from in our views. I wished to bridge the gap of at least one other citizen of opposite political views so we find some links in common and do not loath each other. Not only did I understand my weaknesses better for engaging on the taboo topic of politics, I leaned my weaknesses in listening for the cues of when I loose my political listener, I am improving relations with friends and family.
There was a wealth of useable information, techniques, examples, helpful summaries and memory ques, all I could absorb for now. I would also buy a book of examples of how we might successfully be engaged in bridging the political divide in our country. Time will tell if we will continue our conversation. She was not interested in continuing after several months of exchanges, at least at this time. She had to feel I would be converted to her persuasion. She did not share my belief that conversation between opposites is crucial to the future of the United States.

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The incredible, inside story of the man and the organization changing the way we change the world.

George Soros is well known as the legendary speculator who made a fortune betting against the British pound in 1992, but he is also a philanthropist who has spent billions in order to promote democracy around the world. Morton Abramowitz of the Carnegie Endowment for Peace once said that Soros was “the only private citizen with his own foreign policy.”

Anna Porter has interviewed Soros, his senior staff, journalists, politicians, and many others in an attempt to understand the man. Each person has a unique story to tell. Focusing on the last decade, she explores how Soros’s Open Society Foundations have spread his ideas of human rights, democracy, Western liberalism, and participatory capitalism around the globe. These are the ideas Soros has said he considers worth dying for. How have they translated into reality? What will his legacy be?

• Sales Rank: #757977 in Books
• Published on: 2015-02-21
• Original language: English
• Number of items: 1
• Dimensions: 8.97" h x .52" w x 6.02" l, .0 pounds
• Binding: Paperback
• 224 pages

Review
Porter explains the lens through which Soros looks at both economics and politics―the idea that there’s a two-way relationship between cause and effect. (Maclean's)

"[The Ghosts of Europe] offers a succinct, highly readable, contemporary history, interspersed with interviews with influential national figures regarding past, present and future." (Philip Marchand National Post)

Based on interviews with Soros and his friends, colleagues, and business partners, Porter writes an extraordinary biography of the billionaire, focusing on his legacy. (Publishers Weekly online)

Review
"Anna Porter will always be a force whenever language takes centre stage. In her latest book, Buying a Better World, she spins a mesmerizing narrative of one of the most intriguing human beings of his time, billionaire philanthropist George Soros." (Michael Harris, award-winning author of Party of One)

"Anna Porter's Kasztner's Train takes us to the magnificently researched and reconstructed world of Hungary during the twin fascist terrors of the Arrow Cross and the SS - to a world in which everything is in flux except the determination of Kasztner. It will become a classic of the times it deals with." (Thomas Keneally, author of Schindler's List)

"[Buying a Better World is] a compelling portrait of a larger-than-life man who, even as he mirrors his times, stands apart and tries to reshape the world." (Janice Gross Stein)

About the Author
Anna Porter is the author of many books, including The Ghosts of Europe, Kasztner's Train, and The Storyteller. She has won many awards for her writing, including the Shaughnessey Cohen Prize for Political Writing, the Nereus Writers’ Trust Non-Fiction Award, the Jewish Book Award for Non-Fiction, and the Canadian Authors Association/Birks Family Foundation Award for Biography. She is an Officer of the Order of Canada and also holds the Order of Ontario. She lives in Toronto.

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Provides insight into a philanthropic-political empire.

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